{"id":11875,"date":"2025-10-24T08:16:00","date_gmt":"2025-10-24T08:16:00","guid":{"rendered":"https:\/\/amalelbatji159.com\/?p=11875"},"modified":"2025-10-24T08:16:10","modified_gmt":"2025-10-24T08:16:10","slug":"les-certifications-itil-v4-forment-un-parcours-structure-de-competences-en-gestion-des-services-informatiques-it-service-management-itsm","status":"publish","type":"post","link":"https:\/\/amalelbatji159.com\/index.php\/2025\/10\/24\/les-certifications-itil-v4-forment-un-parcours-structure-de-competences-en-gestion-des-services-informatiques-it-service-management-itsm\/","title":{"rendered":"Les certifications ITIL v4 forment un parcours structur\u00e9 de comp\u00e9tences en gestion des services informatiques (IT Service Management \u2013 ITSM)"},"content":{"rendered":"\n

<\/p>\n\n\n\n

\n\n\n\n
\"\"<\/figure>\n\n\n\n

\ud83e\udded 1. Vue d\u2019ensemble du sch\u00e9ma ITIL 4<\/strong><\/h2>\n\n\n\n

Depuis 2019, AXELOS<\/strong> (aujourd\u2019hui sous PeopleCert<\/strong>) a refondu ITIL autour de quatre grands niveaux :<\/p>\n\n\n\n

    \n
  1. ITIL 4 Foundation<\/strong><\/li>\n\n\n\n
  2. ITIL 4 Managing Professional (MP)<\/strong><\/li>\n\n\n\n
  3. ITIL 4 Strategic Leader (SL)<\/strong><\/li>\n\n\n\n
  4. ITIL 4 Master<\/strong><\/li>\n<\/ol>\n\n\n\n

    Chaque niveau vise une compr\u00e9hension et une expertise plus profondes dans la gestion des services IT et leur alignement sur la strat\u00e9gie d\u2019entreprise.<\/p>\n\n\n\n

    \n\n\n\n

    \ud83c\udf93 2. D\u00e9tails des certifications ITIL 4<\/strong><\/h2>\n\n\n\n

    \ud83d\udd39 a. ITIL 4 Foundation<\/strong><\/h3>\n\n\n\n
      \n
    • Objectif :<\/strong> comprendre les bases d\u2019ITIL, la valeur des services, la co-cr\u00e9ation de valeur, les 4 dimensions du management des services, et la cha\u00eene de valeur (Service Value System).<\/li>\n\n\n\n
    • Examen :<\/strong> 40 QCM en 60 min, r\u00e9ussite \u00e0 65 %.<\/li>\n\n\n\n
    • Public vis\u00e9 :<\/strong> d\u00e9butants en ITSM, techniciens, analystes, chefs d\u2019\u00e9quipe IT.<\/li>\n\n\n\n
    • Pr\u00e9-requis :<\/strong> aucun.<\/li>\n\n\n\n
    • Langue :<\/strong> fran\u00e7ais ou anglais.<\/li>\n\n\n\n
    • Co\u00fbt au Maroc :<\/strong> env. 2 000 \u00e0 3 000 MAD<\/strong> (selon centre, en ligne ou pr\u00e9sentiel).<\/li>\n<\/ul>\n\n\n\n
      \n\n\n\n

      \ud83d\udd39 b. ITIL 4 Managing Professional (MP)<\/strong><\/h3>\n\n\n\n
        \n
      • Public :<\/strong> professionnels exp\u00e9riment\u00e9s de l\u2019IT souhaitant ma\u00eetriser la livraison et l\u2019exploitation des services.<\/li>\n\n\n\n
      • Modules :<\/strong>\n
          \n
        1. Create, Deliver & Support (CDS)<\/strong> \u2013 gestion op\u00e9rationnelle, conception de services.<\/li>\n\n\n\n
        2. Drive Stakeholder Value (DSV)<\/strong> \u2013 exp\u00e9rience utilisateur et gestion de la relation client.<\/li>\n\n\n\n
        3. High Velocity IT (HVIT)<\/strong> \u2013 adaptation ITIL \u00e0 l\u2019Agile, Lean et DevOps.<\/li>\n\n\n\n
        4. Direct, Plan & Improve (DPI)<\/strong> \u2013 gouvernance, am\u00e9lioration continue, leadership.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
        5. Pr\u00e9-requis :<\/strong> avoir ITIL 4 Foundation<\/em>.<\/li>\n\n\n\n
        6. Format :<\/strong> chaque module = 1 examen s\u00e9par\u00e9.<\/li>\n<\/ul>\n\n\n\n
          \n\n\n\n

          \ud83d\udd39 c. ITIL 4 Strategic Leader (SL)<\/strong><\/h3>\n\n\n\n
            \n
          • Public :<\/strong> cadres dirigeants, responsables de strat\u00e9gie, DSI.<\/li>\n\n\n\n
          • Modules :<\/strong>\n
              \n
            1. Direct, Plan & Improve (DPI)<\/strong> \u2013 commun avec MP.<\/li>\n\n\n\n
            2. Digital & IT Strategy (DITS)<\/strong> \u2013 aligner la strat\u00e9gie num\u00e9rique et IT.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
            3. Pr\u00e9-requis :<\/strong> ITIL 4 Foundation<\/em> et exp\u00e9rience manag\u00e9riale.<\/li>\n<\/ul>\n\n\n\n
              \n\n\n\n

              \ud83d\udd39 d. ITIL 4 Master<\/strong><\/h3>\n\n\n\n
                \n
              • Public :<\/strong> experts confirm\u00e9s capables d\u2019appliquer les principes ITIL dans des cas r\u00e9els.<\/li>\n\n\n\n
              • Conditions :<\/strong>\n
                  \n
                • Avoir obtenu les certifications Managing Professional<\/em> et<\/strong> Strategic Leader<\/em>.<\/li>\n\n\n\n
                • Prouver une exp\u00e9rience significative en gestion des services.<\/li>\n\n\n\n
                • Soumettre un dossier et un entretien professionnel avec PeopleCert.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                • Reconnaissance :<\/strong> plus haut niveau de ma\u00eetrise ITIL.<\/li>\n<\/ul>\n\n\n\n
                  \n\n\n\n

                  \ud83c\udf0d 3. Reconnaissance internationale<\/strong><\/h2>\n\n\n\n
                    \n
                  • Les certifications ITIL 4 sont d\u00e9livr\u00e9es par PeopleCert<\/strong> au nom d\u2019AXELOS<\/strong>.<\/li>\n\n\n\n
                  • Elles sont valables mondialement<\/strong>, y compris au Maroc (Casablanca, Rabat, Tanger, Marrakech, etc.).<\/li>\n\n\n\n
                  • Les formations peuvent \u00eatre suivies :\n
                      \n
                    • En pr\u00e9sentiel (centres comme Oriensys, IFM, Inovteam, Tweadup, etc.)<\/li>\n\n\n\n
                    • En ligne (PeopleCert, Invensis Learning, Mindbel, Simplilearn\u2026)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
                      \n\n\n\n

                      \ud83d\udcc8 4. Avantages professionnels<\/strong><\/h2>\n\n\n\n
                        \n
                      • Am\u00e9liore la maturit\u00e9 ITSM<\/strong> de votre organisation.<\/li>\n\n\n\n
                      • Augmente la valeur de votre profil<\/strong> dans les domaines IT, service client, cybers\u00e9curit\u00e9, et transformation digitale.<\/li>\n\n\n\n
                      • Reconnu dans les appels d\u2019offres publics et priv\u00e9s (notamment au Maroc et dans les pays du Golfe).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                        \ud83e\udded 1. Vue d\u2019ensemble du sch\u00e9ma ITIL 4 Depuis 2019, AXELOS (aujourd\u2019hui sous PeopleCert) a refondu ITIL autour de quatre grands niveaux : Chaque niveau vise une compr\u00e9hension et une expertise plus profondes dans la gestion des services IT et leur alignement sur la strat\u00e9gie d\u2019entreprise. \ud83c\udf93 2. D\u00e9tails des certifications ITIL 4 \ud83d\udd39 a….<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-11875","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/amalelbatji159.com\/index.php\/wp-json\/wp\/v2\/posts\/11875"}],"collection":[{"href":"https:\/\/amalelbatji159.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/amalelbatji159.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/amalelbatji159.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amalelbatji159.com\/index.php\/wp-json\/wp\/v2\/comments?post=11875"}],"version-history":[{"count":1,"href":"https:\/\/amalelbatji159.com\/index.php\/wp-json\/wp\/v2\/posts\/11875\/revisions"}],"predecessor-version":[{"id":11877,"href":"https:\/\/amalelbatji159.com\/index.php\/wp-json\/wp\/v2\/posts\/11875\/revisions\/11877"}],"wp:attachment":[{"href":"https:\/\/amalelbatji159.com\/index.php\/wp-json\/wp\/v2\/media?parent=11875"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/amalelbatji159.com\/index.php\/wp-json\/wp\/v2\/categories?post=11875"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/amalelbatji159.com\/index.php\/wp-json\/wp\/v2\/tags?post=11875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}